Notes on ordering from Wild Places Publishing

When you place your order with card payment you will receive an e-mail saying that the order is being processed; the e-mail will go to your registered (invoice) address as confirmation that your order has been received, with an invoice attached to a second e-mail. Your order has not been accepted until it is marked as despatched, when you will receive a third e-mail. Although this normally happens very quickly, please remember we are a small team and may not be able to despatch goods immediately (for example, if we are away caving).

 I'm having problems at the payment stage

We're obviously sorry if you are having problems. The commonest (though still rare) problem for a rejection is a mismatch between your postcode as entered in your account and the postcode registered with your bank and/or card provider. Please ensure you have an exact match ... more information about rejected payments appears in the Payment FAQ.

Don't worry - you can go back and change your selection at any point up until you place the order. After that, of course, we will have received your order so you should let us know about the problem so that we can help to correct things.

It is important that the drop-down box you select in the options matches the delivery address you choose during checkout, or else the price you paid could be incorrect. If so, we will have no option but to reject your mismatched order, such as paying for a book at a UK price but asking that it be delivered to an international address.

When you first register on the website you should enter your own details to match those for your credit or debit card, if you intend to pay this way. This is your Invoice Address (the e-mail address you enter in the Personal Information section is where your order confirmation and invoice will be sent, even if your goods are posted elsewhere). Please note that if your Invoice Address does not match the address your card is registered to, the transaction will be declined by your bank.

When you register, you will enter your address details and give this a memorable name (the default is My Home Address, but you can change this to anything you wish). This Invoice Address MUST be the address your credit or debit card is registered to and it is where the order confirmation is sent by e-mail (if this address does not match your card, your bank will reject the payment).

However, you can create as many Delivery Addresses that you require – these are addresses where you wish your order(s) to be sent, perhaps your workplace or a gift for a friend. You will have a chance to select one of these during checkout.

Initially, web pages do not have an active 'Add to basket' button because you must first select one of the options in the drop-down box. A note also tells you to select your options, normally for a post destination. After choosing where it should be posted to, the button will become active and a green tick appears with 'In Stock'. Out-of-stock items will be labelled as Unavailable or simply Out of Stock.

Note that for second-hand items, where only one copy of a book is available, this may show as 'unavailable' for your overseas destination. Tell us, and we will move it to your destination so that you may place your order.

When you put through an order you will receive an e-mail confirmation with an attached pdf invoice. Note that this stage represents an acknowledgement of receipt of your order; it is not accepted until we report that the payment has been processed and the goods are marked for delivery. You are also able to download your receipt from your account.

Wild Places Publishing is VAT registered and all prices on this website include VAT, where relevant.

Please remember that in the UK books and magazines are zero-rated for VAT (so very, very few of our items for sale have any VAT component). If you need a VAT receipt for one of these 'non-publication' items, please ask and we will send you one.

If you have more than one address in your account, it is possible that the 'wrong' one might appear as the Delivery or Invoice address on the checkout page. Links and/or a checkbox are available during checkout to display more options. By default, your first registered address will appear. Use the link below this to make other addresses appear (so that you can change your selection) or to add a new address.

Adding a phone number to your account is optional, but doing so may help both you and us.

Every now and then we need to check some detail in an order, quite often concerning an address, and if we do not have an early reply to an email and cannot phone you, this could result in a delay in posting your order. We don't share your details with any other company, other than when required to complete your order (such as for a courier, which always requires a phone number).

Please note that an increasing number of countries require a telephone number to be written on the outside of parcels, without which delivery will either not be attempted or no second attempt will be made. Wild Places has had packages returned from European destinations because they lacked a phone number (in particular, from Belgium). If you are ordering for a non-UK address, please add a phone number to your registration.

Yes. This is a similar situation to having goods delivered to your work address. Set up the address you wish to use for a gift in Your Account and select a different Delivery Address during checkout (you will need to use your Invoice Address as well, to allow your payment to be processed). If you would like a note inserted with the present, add your request to the comments box during checkout, or send us an email.

That shouldn't be a problem. The email confirmation and invoice will go to the email address you entered during registration. Simply make sure that you select your address for the Invoice and that for the lucky gift recipient for the Delivery address.

Our standard address slip shows our return address, so if you wish this hidden please tell us at the same time as placing the order.

Yes, we can do this. Perhaps you wish something sent direct to someone as a present, but would like something else sent to you. Just ask us ...

While we at Wild Places are flexible, the software is not! Use the comments box during checkout to add your notes and instructions, or contact us direct to ask for advice. We'll try to help.