Terms and conditions
Inevitably, there has to be some small print ... Sorry about that!
This Overview provides a background to the Wild Places Publishing website. References are made to our original site, now used as an Information resource, and the newer Shop portion.
Wild Places Publishing maintains this website and does its best to keep the information up to date. Please report any problems. Please also remember that caving is a niche sport and, likewise, time is limited for undertaking updates while working on other projects. We will try to respond quickly to your requests and suggestions for updates to the site, but please bear with us.
Remember that we are here to help. If you have a query or a problem with your order, do not hesitate to contact us.
Please note that Wild Places Publishing ceased to produce Descent magazine in October 2022. Our final issue was (288), after which Stalactite Publishing took over production. All enquiries relating to Descent after 1 October 2022 should be directed to them.
The website and cookies
Reliance on information posted and disclaimer
The pages on our site are provided for general information purposes only and their content does not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and, to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
Information about us
The Wild Places Publishing website (wildplaces.co.uk) is maintained by Wild Places Publishing.
Our VAT number is GB 713 4152 70.
We are registered with the Data Commissioner's Office under the Data Protection Act 2018.
Accessing our site
We reserve the right to withdraw or amend our website service without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights and copyright
This site is copyright © Wild Places Publishing. The content of any of our publications is variously either or both the copyright of the author(s) and Wild Places Publishing; the layout of our publications is copyright Wild Places Publishing. Please respect these copyrights and, if you wish to reproduce anything please ask for permission first.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. All such rights are reserved. You may not reuse or republish any part of the materials published on our site or in our printed publications for any purpose, whether editorial, personal or commercial, without obtaining a license in writing to do so from us.
All registered trademarks acknowledged. No claims are made to any trademark, which may be used in our text online or in print solely for reference and identification purposes.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and although we will normally attempt to keep all information current, we are under no obligation to update such material.
Our contract with you
Once you have submitted an order, you will receive an e-mail acknowledging receipt of that order with a unique reference number. Your contract with us is not established until we accept that order, as indicated by a later e-mail marked 'despatched'. This means your order has been packed ready for mailing, not necessarily that it has already left Wild Places. The frequency of mailing items is indicating during checkout.
Of course, like everybody else, we are not perfect and mistakes can happen. If they do, we will attempt to put them right. Please note, however, that if a price is incorrect (or you have chosen an incorrect price based on a wrongly selected postal destination), we will have no option but to reject your order and refund any payment made. Such an error could arise from a genuine mistake in pricing or from a software glitch showing an incorrect price and E&OE will apply.
Because this website displays prices including postage, the price shown changes according to where the goods will be delivered. It is your responsibility to match the destination chosen on the product page with the delivery address, to ensure the correct price is paid. We will reject any order where these are mismatched, for example paying for a book with a UK delivery rate applied but with an international address for delivery.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the fullest extent permitted by law, we, and any third parties connected to us, hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Cancellations and returns
EU customers must read the specifics applicable to them, below.
Under the UK’s Consumer Contracts Regulations 2013, any cancellation of an order must be made in writing within 14 days of receiving the goods. The customer should contact Wild Places Publishing for information on how to return items and the customer must cover the cost of returning any goods (other than in cases of faults or incorrect supply or items not as described). Items must be returned in their original condition within 14 days of cancellation: it is your responsibility to take care of the goods while in your possession and ensure they are well packaged for return, including retaining proof of postage. They remain your responsibility while in transit. Refunds will be made within 14 days of receiving the returned goods.
Where an item is supplied either in a faulty condition, incorrectly supplied or not as described, we will refund in full as legally required. However, if any item is being returned because of a change of mind or other reasons not under our reasons, please note the following:
Our prices include the cost of postage/delivery. This is not the same as 'free postage', as can be seen by the different prices displayed when choosing a postal destination. If a refund is made for goods returned by agreement, this may have the cost of our original delivery to you deducted.
If goods are returned for refund rather than replacement or credit against a different item, also note that we will have been charged by our payment gateway company (Square) for the original payment and also for the refund, in both cases as a percentage of the total. In this case, where we are not at fault with our supply, will not refund the equivalent of about 10% of the total to cover these costs.
Proof of posting is retained for all goods despatched and losses are extremely rare. However, Royal Mail, our main carrier, restricts the time permitted to make a claim for non-delivered items and we are unable to accept claims for non-delivery after six weeks from the order being despatched to a UK address. Similar restrictions, with possible variation in times, apply to overseas destinations.
If your order is to a non-UK address and is subject to import duties or taxes, these must be borne by you. Note that some countries apply brokerage fees and/or customs duties or other fees that may apply to your purchase, whether based on the nature of the goods or their value, but we cannot advise on this: it is the buyer's responsibility to check any such factors before purchase. Non-delivery because of a refusal to accept additional required payment will not be accepted as a reason for return or refund of any item.
In July 2021 the EU suspended the allowance for low value items to enter the EU without paying VAT. Although the UK does not charge VAT on publications, countries within the EU do. It has proved impossible to despatch our publications to EU countries with tax prepaid. In placing any order with Wild Places, you accept that you will pay any associated tax or handling charges on delivery. As above, refusal to accept this on delivery will not be accepted as a reason for return or refund.
We reserve the right to charge for redelivery of goods that are returned to us as undeliverable using the address or other information supplied by you, or are not collected from the post office (or other carrier) by the customer. If you marked your order with an instruction to deliver to a neighbour, to leave it in a 'safe' place or other similar instructions, any loss due to this instruction being followed is your responsibility unless it can be shown by you that Royal Mail behaved unreasonably. As an example, if you request that an order is left in your porch or with a neighbour 'at no. 27' and it is subsequently missing from the porch or the neighbour denies having taken the order in, we cannot be held responsible for having followed your instructions in so marking your package.
Information about you and your visits to our site
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it or from it.
Links from our site
Jurisdiction and applicable law
The English and Welsh courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
If you have any concerns about material which appears on our site, please contact us by e-mail, phone or post.
Thank you for visiting our site.
If you have any questions about these terms and conditions, the website or your dealings with this site, please contact us at:
Wild Places Publishing
PO Box 100
+44 (0)1873 737707
This document was last updated on 26 April 2023